1. Data We Collect
- Account and workspace identifiers from Slack sign-in.
- Content and metadata needed to run Palfred automations and responses.
- Billing, usage, and diagnostic information for security and service operations.
2. How We Use Data
- Provide, maintain, and improve Palfred.
- Authenticate users and secure workspace access.
- Process payments and prevent abuse or fraud.
- Comply with legal obligations.
3. Legal Bases
Depending on your location, we process personal data under legal bases such as contract performance, legitimate interests, consent, and legal compliance.
4. Sharing and Subprocessors
We share data only with trusted service providers needed to run Palfred, including hosting, analytics, authentication, and payment processors, and when required by law.
5. AI Processing
Palfred is powered by Anthropic Claude (Sonnet and Haiku models). When you interact with Palfred, your message content, conversation context, and relevant workspace knowledge are sent to Anthropic's API to generate responses.
- Anthropic does not use your data to train AI models.
- We do not use your data to train AI models.
- Messages are cached locally for up to 30 days to provide conversation context and search. Raw messages are automatically purged after 30 days.
- Key insights (skills, team context, company knowledge) are extracted into workspace memory and persist independently of raw messages.
- All workspace data is permanently deleted within 14 days of app uninstall.
- AI-generated responses may be inaccurate. Always verify important information.
6. Data Retention
Messages are cached for up to 30 days to provide conversation context and then automatically purged. Key insights extracted into workspace memory persist for the duration of your subscription. All workspace data is permanently deleted within 14 days of app uninstall. Billing records are retained as required by law.
7. International Transfers
If data is transferred internationally, we use appropriate legal safeguards required by applicable law.
8. Security
We use technical and organizational safeguards to protect personal data. No system is fully secure, but we continuously monitor and improve protections.
9. Your Rights
You may have rights to access, correct, delete, or restrict use of personal data, and to object to processing or request portability, depending on applicable law.
10. Updates and Contact
We may update this policy periodically. Material changes are posted on this page with a revised effective date. For privacy requests or questions, contact support@palfred.com.